Terms of Service

Opsite for Homeowners (“Opsite,” “we,” “us”) is a service operated by Opsite Solutions, LLC, a California limited liability company. These Terms of Service (“Terms”) apply when you use homeowners.useopsite.com and any related tools, including the free Compare Estimates tool and the paid Pro Report.

By using our service you accept these Terms and our Privacy Policy. If you don't agree, don't use the service.

Opsite is an information service. Our reports, contract reviews, payment guardians, change order evaluations, and project monitoring alerts are generated using AI, public records, and third-party APIs (including Google Places, Yelp Fusion, state contractor licensing boards, and court record databases). Nothing we produce is legal advice, financial advice, construction advice, tax advice, or a recommendation to take or refrain from any specific action. Opsite is not a law firm, not a construction professional, not a financial advisor, and not a licensed contractor. Using Opsite does not create an attorney-client relationship, a fiduciary relationship, or a professional services relationship of any kind.

You are solely responsible for every decision you make about your project, including but not limited to: which contractor to hire, what contract to sign, what price to accept, whether to release a payment, whether to approve a change order, whether to pursue a dispute, and how to respond to a contractor. Opsite's output is informational input to your decision, not a substitute for your own judgment.

For any decision with meaningful financial or legal consequences, we strongly recommend you consult a licensed attorney in your state, a licensed contractor, a CPA, or another qualified professional. Verify contractor license and insurance status yourself at your state's official licensing board (for California, cslb.ca.gov).

Because Opsite is an information service and not a licensed professional, we are not responsible for the outcomes of any decision you make based on our output. This includes, without limitation, decisions to sign or not sign a contract, release or withhold a payment, approve or reject a change order, hire or fire a contractor, file or not file a complaint, pursue or drop a dispute, or take or refrain from any legal action.

If Opsite's report says “this contract has a problem” and you don't sign, and the contractor sues you for breach, that dispute is between you and the contractor. If Opsite's report says “this bid looks good” and the contractor later performs poorly, that's a dispute between you and the contractor. If Opsite's payment guardian says “hold this payment” and you do, and the project is delayed, that's a dispute between you and the contractor. In all such cases, you assumed the risk by acting on our information.

You acknowledge that AI systems can make mistakes, including factual errors, misreadings of uploaded documents, incorrect price estimates, missed clauses, hallucinated citations, and incorrect characterizations of public records. You agree to independently verify any important fact or recommendation before acting on it.

Pro Reports include content generated by large language models. AI can make mistakes. We make commercially reasonable efforts to ground the AI's output in real data, but we don't guarantee that every line item, price estimate, or recommendation is accurate, complete, or current.

Public records (CSLB discipline, court records, lien filings, reviews) are pulled from third-party sources that may be outdated, incomplete, or incorrect. Absence of a record in our report doesn't mean it doesn't exist, and presence of a record doesn't establish the underlying facts.

Your estimates, contracts, and project details are private to you. We do not share the fact that you compared a specific set of contractors with any of those contractors. A contractor you upload will never be told “a homeowner uploaded your estimate to Opsite.”

However: contractors in California are public businesses with public licenses. We may independently contact any California contractor — including contractors whose estimates homeowners have uploaded — to offer them the Opsite contractor platform, training resources, or sales enablement tools that help them run better estimates and win more bids. These outreach efforts are separate from any specific homeowner comparison and will never reference, disclose, or identify you or your project.

We may also use your uploaded data in aggregated and anonymized form to improve market pricing intelligence, train our models, and improve the service. Aggregated data cannot be traced back to you or your specific project. See the Privacy Policy for details.

We currently offer several paid products. Each is a one-time purchase (not a subscription). Payment is processed by Stripe. By purchasing you authorize us to charge your payment method the listed amount plus any applicable taxes.

• Pro Report (Tier 2) — $49 one-time. AI-powered comparison of your uploaded contractor estimates.
• Contract Review (Tier 3 Essentials)— $199 one-time. AI analysis of a contractor's proposed contract for 25+ clause issues. Does not replace review by a licensed attorney.
• Project Monitoring (Tier 3 Standard) — $399 one-time. Includes Contract Review plus timeline, payment, change order, and lien waiver tracking for 12 months.
• Whole Home (Tier 3) — $699 one-time. Includes Standard plus daily photo monitoring, budget burn tracking, dispute assistance, 18 months of access, and one 30-minute human consult.

Refunds:if a paid product fails to generate due to a technical error on our end, contact support@useopsite.com within 14 days and we'll either re-run it or refund your purchase in full. Because reports are delivered instantly and include AI and third-party API costs, we do not offer refunds for products that generated successfully but didn't meet your expectations.

Project Monitoring access period: Tier 3 products include a fixed access window (6, 12, or 18 months depending on the tier). After that window expires, you lose access to the project dashboard and ongoing monitoring features. Any reports already generated and sent to your email remain yours to keep.

Tier 3 Project Monitoring includes features that suggest actions you may consider taking during your project: payment release recommendations, lien waiver reminders, change order fairness checks, timeline alerts, dispute response drafts, and similar informational guidance.

All of these outputs are informational only. They are not professional advice, not legal advice, not financial advice, and not a directive. You are solely responsible for deciding whether to follow any suggestion, and for the consequences of that decision.

Examples of what this means:

• If we suggest you “hold this payment until you receive a lien waiver” and you do, and the contractor accelerates or terminates the contract, we are not responsible for the dispute or any damages that result.
• If we suggest a change order is “overpriced” and you push back, and the contractor walks off the job, we are not responsible for the delay or any damages that result.
• If we generate a demand letter, CSLB complaint, or dispute response and you send it, the content is yours — you take full responsibility for any claims, assertions, or representations it contains.
• If we fail to flag a clause, a red flag, a code issue, a schedule slippage, or any other problem, we are not liable for damages you suffer as a result. Opsite's output is a supplement to, not a replacement for, your own careful review and professional consultation.

Before taking any significant action based on Opsite output, you should (a) read the output carefully and critically, (b) verify the underlying facts against primary sources, (c) consult a licensed professional where appropriate, and (d) make your own informed decision.

To the fullest extent permitted by California law, Opsite Solutions, LLC and its officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of your use of the service or a decision made based on an Opsite report.

Our total liability for any claim related to the service is limited to the amount you paid Opsite in the 12 months preceding the claim, or $100, whichever is greater.

Nothing in these Terms limits liability for fraud, gross negligence, or any other liability that cannot be limited under California law.

You agree to defend, indemnify, and hold Opsite harmless from any claim brought by a contractor, subcontractor, supplier, or third party arising out of your use of a Pro Report, including claims of defamation, tortious interference, or breach of contract. This does not apply to claims caused by our own willful misconduct.

Pro Reports may contain negative statements about specific contractors based on the data we collect (disciplinary actions, poor reviews, high prices, missing scope items, lawsuits). These statements are opinions based on third-party data, protected by the First Amendment, and intended for your private use in deciding who to hire. You agree not to publicly republish the negative portions of a Pro Report in a way that could expose Opsite to defamation liability.

You agree not to:

• Upload estimates you didn't legitimately receive
• Use the service to harass or defame a contractor
• Scrape, reverse-engineer, or resell Opsite data
• Use the service outside California unless you're a California homeowner
• Circumvent payment or rate limits

These Terms are governed by California law, without regard to conflict of laws rules. Any dispute will be resolved in the state or federal courts of San Francisco County, California, and you consent to personal jurisdiction there.

We may update these Terms from time to time. Material changes will be posted with a new “Last updated” date at the top of this page. Continued use of the service after changes means you accept the updated Terms.

Questions about these Terms? Email us at support@useopsite.com.