What to do when things go wrong
Document everything. Start with a written complaint to the contractor. Then file with CSLB. Mediation and small claims court are options for disputes under $10,000.
My contractor abandoned the job. What do I do?
Step 1: Document everything immediately - take photos/video of the current state, gather all contracts, receipts, and communications. Step 2: Send a written demand letter (certified mail, return receipt) giving them 10 days to return to work or refund your money. Step 3: File a complaint with the CSLB at cslb.ca.gov or call (800) 321-CSLB. Abandonment is one of the most common CSLB complaints and they take it seriously. Step 4: File a claim against the contractor's bond (the CSLB can help with this). Step 5: For amounts under $12,500, file in small claims court - no attorney needed. Step 6: Get estimates from other contractors to complete the work - this establishes your damages. Do NOT hire a new contractor until you've documented the current state.
How do I file a complaint with the CSLB?
Visit cslb.ca.gov and click 'File a Complaint' or call (800) 321-CSLB. You'll need: the contractor's license number or name, a description of the problem, copies of your contract, payment records, photos, and any written communications. The CSLB will investigate and can: revoke or suspend the contractor's license, order restitution, issue citations with fines, and help you file a claim against the contractor's bond. The process typically takes 30-90 days. Filing is free and you don't need a lawyer. The CSLB handles thousands of complaints every year - this is exactly what they're for.
Can I take my contractor to small claims court?
Yes. In California, small claims court handles disputes up to $12,500 (or $6,250 for businesses). You don't need a lawyer - you represent yourself. Filing fee is $30-$75 depending on the amount. You'll need: your contract, proof of payments, photos of the work (or lack thereof), estimates from other contractors for the cost to fix/complete the work, and any written communications. The hearing is usually 30-60 days after filing. If you win, the court can order the contractor to pay you. If they don't pay, you can pursue wage garnishment or property liens. For amounts over $12,500, you'll need to file in superior court, which typically requires an attorney.
Related guides in Contracts & Legal
A good contract includes: detailed scope, specific materials, timeline with milestones, payment schedule, change order process, warranty, insurance requirements, and dispute resolution.
Some change orders are legitimate (hidden damage, code requirements). Others are from poor initial scoping. Know the difference.
Ready to compare your contractor estimates?
Upload estimates and get AI-powered analysis with CSLB license verification. Free.
Compare My Estimates →